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TERMS & CONDITIONS

CUSTOMER CARE

Packraft New Zealand is locally owned and operated with our headquarters based in Franz Josef Glacier on the West Coast of New Zealand. Founder, Barny Young, is one of New Zealand's renowned whitewater kayakers. When the pandemic hit and international travel came to a halt, Barny was sent a sample pack-raft from Kokopelli and, dubious at first, gave it a try, pushing past its "technical" limits, and was pleasantly surprised at what these inflatable boats were capable of from a white water sense but also a general adventure sense. With the added benefit of them being lightweight and compact, making it easy to hike and float, Barny became inspired to share these products with others and Packraft New Zealand was born. 

Packraft New Zealand is dedicated to offering the highest quality products and customer service. We achieve this by supplying Kokopelli Packrafts, the largest pack raft company in the world, and offering a lifetime warranty on all of our rafts.

 

Kokopelli is the only pack-rafting company in the world to offer this.

 

You can call Barny anytime on 027 304 0988 and he will gladly answer any questions you have no matter what level you are at and ensure you get the right gear for you. 

​WHOLESALE INQUIRIES

If you are interested in selling our products, please contact Barny on 027 304 0988 or email packraftnewzealand@gmail.com

​PRIVACY & SAFETY​

Our privacy policy, which sets out how we will use your information, can be found here.

PAYMENT METHODS​

T&C

​- Credit / Debit Cards
- PAYPAL

- Offline Payments

TERMS OF SERVICE

By placing an order you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. 

If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such change.

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order: this email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law kokopelli.com and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. 

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Indemnity

You agree to indemnify, defend and hold harmless Packraft New Zealand, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

Variation

Packraft New Zealand shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints

We have a complaint-handling procedure that we use to resolve disputes when they first arise.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

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