FAQ

Go on your first trip with someone experienced who can teach you the basics. Start on a chill river or even lake. The video below featuring Packraft New Zealand's founder Barny Young gives you a basic overview of how to eddy hop on a river which is one of the key skills you will want to learn. If you have any questions about getting into packrafting feel free to email or call us.

Kokopelli are a leading, innovative supplier of pack rafts based out of Denver Colorado in the United States of America. They are the largest selling pack raft company in the world with constant research and development. All Kokopelli boats come with a life time warranty on manufacture defects and faults and are the only company in the world to offer this. Kokopelli boats use Leafield D7 Valve. Boats are also seam sealed in the inside and the outside.

Yes!! Our border collie comes with us all the time... they love it!

Packrafts are essentially a single or duo inflatable kayak. They are more stable than a kayak and durable enough to tackle decent white water but also lightweight so you can easily hike, bike and travel with them. Packrafts are a great way to learn how to paddle and safely get used to the white water environment. Most of our packrafts roll up to the size of a small sleeping bag. There are different types of pack rafts available depending on what your main use for them will be. Packrafts add a new and exciting dimension to any adventure. Hike-raft, bike-raft, explore alpine lakes, fishing, hunting, ocean, canyoneering, camping, travel and whitewater adventures.

Our boats come with an inflation bag which works great however for fast and convenient inflation and deflation we highly recommend the Featherlite Pump for 60 second inflation and deflation. These are lightweight and USB rechargeable. Scroll down to see.

A Ti-Zip is a waterproof zip that allows you to store gear inside the pontoons of your packraft while paddling. Great for over night trips!

Packraft New Zealand HQ is located in Franz Josef Glacier on the West Coast of New Zealand at the heart of some of the best pack rafting in the country. Although we are primarily an e-commerce business selling online and we do not have a store, we run the business at our private property and welcome shoppers if you are in the area and need some gear or want to check stock out. The address is 17 Highlander Drive Franz Josef Glacier, West Coast.

We can be contacted in various ways as follows: Phone: +64 (0) 27 304 0988 Email: paclraftnewzealand@gmail.com Web Chat: Click on the icon in the bottom right corner of our website.

Email The tracking number will be emailed to you once the product has shipped and been fulfilled. If you cannot find it, contact us by emailing packraftnewzealand@gmail.com

Email If your order has been placed you will receive a Confirmation Email Once the order has been shipped you will receive a second email with the tracking number. For more information email packraftnewzealand@gmail.com with your order number and we will help you.

Please allow up to 5 business days. ​

You are responsible for paying for your own shipping costs for returning items. Shipping costs as per the original product purchase are non-refundable. ​

Please email packraftnewzealand@gmail.com.

​​RETURN & EXCHANGE POLICY​ The Consumer Guarantees Act is essentially our returns policy however if you're not satisfied with your purchase, we will happily accept most returns (see terms below) and provide you with one of the following options: an exchange or a credit note. All returns and exchanges must be made within 10 business days. ​ For exchanges or returns please email us. Please ensure that: ​ Items are unused and in original packaging. The product is in the same condition as you received it with tags attached. We can not accept returns or exchanges on electronics or safety products. You are responsible for paying for your own shipping costs for returning items. Shipping costs as per the original product purchase are non-refundable.

All of our boats come with a lifetime warranty on manufacturing faults and defects. We are the only pack raft company in the world to offer this warranty. All Ti-Zips come with a standard one year warranty.

Please contact us immediately and we will look into it for you. Email packraftnewzealand@gmail.com or call on 027 304 0988.

All orders within New Zealand include FREE SHIPPING.

We use New Zealand post.

Products are shipped within two business days of order and target delivery time is 3-5 days within New Zealand.

Currently, we ship to New Zealand and Australia.